Terms of Service

Last updated: 2026/6/5

Welcome to WONZ. These Terms of Service govern your access to and use of our website, products, and services. By visiting our website or purchasing from us, you agree to be bound by these Terms. Please read them carefully before using our store.

1. Overview

This website is operated by WONZ US Inc. Throughout the site, the terms “we,” “us,” and “our” refer to WONZ. By accessing our website or buying products from us, you agree to these Terms of Service, including any additional policies referenced here or available by hyperlink.

If you do not agree to these Terms, you should not access the website or use our services.

2. Online Store Terms

By using this site, you confirm that you are at least the age of majority in your country, state, or region of residence, or that you have given us permission for any minor dependents to use this site.

You may not use our products or website for any illegal or unauthorized purpose. You must not transmit viruses, malware, or any harmful code through our website.

Any violation of these Terms may result in termination of your access to our services.

3. Product Information

We make every effort to display product descriptions, images, prices, and availability as accurately as possible. However, we do not guarantee that all product information is error-free, complete, current, or accurate.

Product images are for reference only. Actual product appearance, packaging, color, or details may vary slightly due to screen settings, product updates, or manufacturing differences.

We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice.

4. Health and Wellness Disclaimer

Products sold on WONZ may be designed to support general wellness, relaxation, comfort, or lifestyle needs. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Information provided on this website is for general informational purposes only and should not be considered medical advice. Always consult a qualified healthcare professional before using any wellness device, especially if you have a medical condition, are pregnant, use implanted electronic devices, or are under medical supervision.

Use of our products is at your own discretion and responsibility.

5. Pricing and Payment

All prices are listed in USD, unless otherwise stated. We reserve the right to change prices at any time without prior notice.

Payment must be completed at checkout using the payment methods available on our website. By placing an order, you confirm that the payment information provided is accurate and that you are authorized to use the selected payment method.

We reserve the right to refuse or cancel any order if payment is declined, suspected to be fraudulent, or otherwise unauthorized.

6. Orders and Acceptance

After placing an order, you may receive an order confirmation email. This confirmation does not guarantee final acceptance of your order.

We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear to be placed by resellers, distributors, or unauthorized parties.

If we cancel an order after payment has been made, we will issue a refund to the original payment method where applicable.

7. Shipping and Delivery

Shipping times, delivery estimates, and available regions are provided for reference only. Actual delivery times may vary depending on destination, carrier delays, customs processing, weather, or other factors beyond our control.

You are responsible for providing accurate shipping information. We are not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete addresses.

Additional taxes, customs duties, import fees, or local charges may apply depending on your location. These charges are the responsibility of the customer unless otherwise stated.

8. Returns and Refunds

Returns, exchanges, and refunds are handled according to our Refund Policy. Please review our Refund Policy before making a purchase.

We reserve the right to refuse returns that do not meet the conditions stated in our Refund Policy, including used, damaged, incomplete, or unauthorized return items.

9. Warranty

Certain products may include a limited warranty, as stated on the product page or warranty policy. The warranty does not cover damage caused by misuse, improper handling, unauthorized repairs, accidents, normal wear and tear, or failure to follow product instructions.

To request warranty support, please contact us at support@wonz.ai with your order number and relevant details.

10. Accuracy of Information

We are not responsible if information on this site is inaccurate, incomplete, or outdated. The content on this website is provided for general information only and should not be relied upon as the sole basis for making decisions.

We may update website content at any time, but we are not obligated to update all information immediately.

11. Third-Party Services and Links

Our website may include links to third-party websites, tools, payment providers, shipping partners, or apps that are not owned or controlled by us.

We are not responsible for the content, policies, practices, or performance of any third-party websites or services. Your use of third-party services is subject to their own terms and policies.

12. User Comments and Feedback

If you submit reviews, comments, suggestions, photos, or other content to us, you agree that we may use, edit, publish, translate, and distribute that content without restriction, unless prohibited by law.

You agree not to submit content that is unlawful, abusive, defamatory, misleading, obscene, infringing, or harmful to others.

We reserve the right to remove any content that we consider inappropriate or in violation of these Terms.

13. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information.

14. Prohibited Uses

You agree not to use our website, products, or services:

  • for any unlawful purpose;

  • to violate any laws or regulations;

  • to infringe upon our intellectual property rights or the rights of others;

  • to submit false or misleading information;

  • to upload or transmit viruses, malware, or harmful code;

  • to collect or track personal information of others;

  • to interfere with the security or operation of the website;

  • to engage in fraudulent, abusive, or harmful activity.

We reserve the right to terminate your use of the website or services for violating any prohibited use.

15. Intellectual Property

All content on this website, including text, images, graphics, logos, product names, designs, videos, and layout, is owned by or licensed to WONZ and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, sell, or exploit any part of the website or its content without our prior written permission.

16. Disclaimer of Warranties

Our website, products, and services are provided on an “as is” and “as available” basis. We do not guarantee that the website will be uninterrupted, secure, error-free, or free from harmful components.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

17. Limitation of Liability

To the fullest extent permitted by law, WONZ, its owners, employees, partners, suppliers, or service providers shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the website, products, or services.

This includes, but is not limited to, loss of profits, loss of data, personal injury, product misuse, service interruption, or any other damages related to your use of our store.

18. Indemnification

You agree to indemnify and hold harmless WONZ, WONZ US Inc., and our affiliates, employees, partners, suppliers, and service providers from any claim, demand, loss, liability, or expense arising from your breach of these Terms or your violation of any law or third-party rights.

19. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this page.

Your continued use of our website after any changes are posted constitutes acceptance of those changes. We encourage you to review this page periodically.

20. Contact Information

If you have any questions about these Terms of Service, please contact us at:

WONZ
WONZ US Inc.
160 E Tasman Drive Suites 125
San Jose, CA 95134
Email: support@wonz.ai