Frequently asked questions
Is it safe?
The WONZ ta-VNS Device utilizes non-invasive technology. Simply wear the auricular electrode in your ear, just like putting on an earphone. Across all usage modes, it offers 30 adjustable intensity levels, allowing you to find the most comfortable setting based on your sensitivity to microcurrents. WONZ is designed for gentle, non-invasive use. Some users may experience temporary tingling, skin sensitivity or mild discomfort. Stop use if discomfort persists and consult a qualified healthcare professional if you have an implanted electronic device or an underlying health condition.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
We offer fast and reliable shipping for all items. Orders are processed within 1-2 business days and shipped via standard delivery, which typically takes 7-14 business days.
What if the ear electrode does not fit comfortably?
Adjust the angle and position until the electrode sits securely and comfortably. If it feels too tight, too loose, or does not make stable contact, stop and reposition before starting the session.
How do I use WONZ?
Clean your left ear, apply a thin layer of conductive gel to the ear electrode, place the electrode comfortably in the ear, then select your preferred mode and intensity. Start with a low intensity and increase gradually until the sensation is noticeable but comfortable.
Will WONZ help me sleep better?
WONZ is designed to support relaxation and bedtime routines, which may help the body prepare for rest. It is not a cure for insomnia or any sleep disorder.
Can WONZ help with stress?
WONZ is designed to support calm and nervous system balance during everyday stress. It should be used as part of a broader wellness routine, such as better sleep habits, breathing, movement, and stress management.
When will I notice results?
Some users feel calmer during or shortly after a session. For sleep routines and daily balance, results may build gradually with consistent use over 2 to 4 weeks. Individual responses vary.
How should I clean the electrode?
After use, gently wipe the electrode with a clean, dry or slightly damp cloth. Do not soak the device or rinse the main unit under water.
Why do I need conductive gel?
Conductive gel helps improve contact between the electrode and the skin, making the stimulation feel smoother and more consistent. Apply a thin, even layer before each session.
Can I use water instead of gel?
Gel is recommended for the most stable and comfortable contact. If your user manual allows water, use only as instructed. Poor contact may cause uneven or sharp sensations.
Who should not use WONZ?
Do not use WONZ if you have an implanted pacemaker, ICD, or other implanted electronic medical device; a history of epilepsy or seizures; severe heart disease or high risk of arrhythmia; are pregnant; are under 18; have damaged, infected, or highly sensitive skin around the ear; or cannot communicate discomfort clearly.
Can I use WONZ with breathing or meditation?
Yes. WONZ can be used during quiet breathing, meditation, reading, or rest. For intermittent stimulation patterns, some users like to breathe slowly and let the rhythm guide a calmer pace.
Which mode should I start with?
If you are new to WONZ, start with a gentle relaxation or sleep-support mode at a low intensity. After you become familiar with the sensation, you can explore other modes based on your routine.
What are the different modes for?
WONZ includes multiple modes designed for different daily wellness scenarios, such as sleep preparation, relaxation, focus, or recovery. Each mode may use a different pulse rhythm or stimulation pattern.
Does a higher intensity mean better results?
No. Higher intensity does not necessarily mean better results. The right level is the lowest comfortable setting where you can clearly feel the stimulation without pain or irritation.
What should the stimulation feel like?
You may feel a light tingling, pulsing, or tapping sensation in the ear. The feeling should be clear but comfortable. If you feel pain, sharp stinging, dizziness, or discomfort, lower the intensity or stop using the device.
Why is the left ear recommended?
Many ta-VNS studies and consumer devices use left-ear stimulation as the standard setup. WONZ is designed for left-ear use unless otherwise specified in the product instructions.
Do I need a prescription to buy WONZ?
No prescription is required to purchase WONZ. However, users with existing medical conditions, implanted electronic devices, pregnancy, or heart rhythm concerns should consult a doctor before use.
Is WONZ a medical device?
WONZ is designed for general wellness support. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition. If you have a medical condition or are unsure whether the device is right for you, please consult a healthcare professional before use.
How does WONZ work?
WONZ uses gentle electrical pulses delivered through an ear electrode. The stimulation is applied to areas of the outer ear associated with the auricular branch of the vagus nerve, helping support the body’s natural relaxation response.
What is the WONZ ta-VNS Device?
WONZ is a non-invasive wellness device designed to gently stimulate the auricular branch of the vagus nerve through the ear. It is made to support daily calm, relaxation, sleep routines, and nervous system balance.
How often and how long should I use it?
- For users experiencing mild anxiety or sleep disturbances, we recommend one full 20-minutes session daily.
- For those with more pronounced symptoms, two full 20-minutes sessions (totaling 40 minutes) per day are suggested.
- For optimal results, consistent daily use is recommended. Noticeable improvement is typically observed after 4 weeks of continued use.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
- We know the impact WONZ can have if used daily for 30 days, this is why we offer our guarantee.
- If you aren't happy after using WONZ daily for 30 days, you can claim a full refund of your WONZ Kit.
- This refund period is available 30 days after the date of purchase and expires the following week (37 days after the date of purchase).
When Should You Use the WONZ ta-VNS Device?
- If you often experience anxiety, depression, or accompanying symptoms like headaches.
- If you frequently find yourself irritable with those around you for no apparent reason.
- If small matters trigger emotional breakdowns.
- If you struggle to concentrate on work, studies, or daily tasks.
- If you suffer from insomnia, early waking, restless dreams, or other sleep disturbances.
- If you continually endure the distress of painful menstruation.
How much does shipping cost?
For orders form this website, we provide FREE SHIPPING service by default. For any questions regarding your order, please contact our customer service team for assistance.